Privacy Policy

Your data privacy and security are important to us. So, we have updated our privacy policy to make it even more transparent.

Our privacy policy updates will give you more clarity and control over how we collect and use your personal data when delivering our world-class products and services.

Here’s a rundown of what we’re up to:

A clearer, simpler privacy policy. That means less legal-speak and a clearer explanation of what data we collect, how we use it and the rights and tools that are available to you.

We’ve created a Privacy support article. Here you’ll find information, tools and resources to help you take control of your personal data.

We’re preparing for the EU’s General Data Protection Regulation (GDPR). This means new requirements as to how we process EU personal data. We embrace these changes and our policy updates are intended to reflect the transparency this law requires. Learn more here.

Data protection policy

Heart In Diamond are committed to complying with the General Data Protection Regulation and the Data Protection Act 2018, once enacted. Looking after the personal information you share with us is very important, and we want you to be confident that your personal data is kept safely and securely and to understand how we use it.

What information we collect when you register and why?

When you place your order with us, you are entering into a contract with us. You will need to supply us with some personal information such as;

  • Your full name
  • address
  • contact numbers
  • email address

Data Protection says that we are allowed to use and share your personal data only where we have a proper reason to do so. The law says we must have one or more of these reasons and these are:

  • Contract – your personal information is processed in order to fulfil a contractual arrangement
  • Consent – where you agree to us using your information in this way e.g. for storing your payment card details.
  • Legitimate Interests – this means the interests of Heart In Diamond in managing our business to allow us to provide you with the best products and service in the most secure and appropriate way e.g. to transfer your data to certain Third Party’s such as delivery partners.
  • Legal Obligation – where there is statutory or other legal requirement to share the information e.g. when we have to share your information for law enforcement purposes.

Cookie notice

This notice is designed to help you understand what cookies are, how Heart In Diamond uses them and the choices you have in regards to their use.

Cookies are small text files that are stored on your browser or the hard drive of your computer or other device when you visit the Site. This allows the Site to recognise you as a user either for the duration of your visit (using a ‘session cookie’) or for repeat visits ( a ‘persistent cookie’). They are not harmful and do not contain any information such as your home address, date of birth or credit card details.

What do we use Cookies for?

  • They enable you to transact, whilst other non-essential cookies enable us to give you an enhanced, personalised web experience and determine relevant products to show you.
  • To personalise and improve your customer experience.
  • To recognise the device that you are using.
  • To record the areas of the Site that you have visited, products you have viewed and time spent browsing, we use this information to help make the website more user friendly, develop our Site design and to continuously improve the quality of the service we provide.
  • To distribute visitors to our Site evenly across platforms to ensure the content is served at the fastest possible speed.
  • We also offer you the facility to share your experience on our Site through social media sites such as Facebook and Twitter. By using these features, you are consenting to allow cookies from these providers. More information about how these providers use cookies can be found at their websites.

Can I turn off cookies?

Yes, to change your cookie settings, or if you want to be notified each time a cookie is about to be used, you should amend the settings provided in your web browser to prevent us from storing cookies on your computer hard drive.